Recently a customer left a wonderful review for an employee at Mercedes-Benz of Draper. Here is what he had to say:
I hope all is well with you. I have met you the few times my dad Joe Hauzen and I stopped in for service.
I wanted to let you know that he passed away two days ago. As you knew he was ill with Leukemia and was going downhill pretty fast towards the last year. However, I just wanted to let you know that he was so grateful for you. I was in awe about how you took care of him every time we pulled up. I mean never in all my years have I seen such kindness and genuine concern for a customer in customer service. You made him feel so special and every single time you just raised the bar with yet another way to make him feel special.
So much so, that when he passed and we started thinking about people in his life that would care, I immediately thought of you and even told mom and she smiled and agreed that you were such a blessing to him.
I have copied your Manager on this email since I feel that you should be recognized that you made one Mercedes Benz customer and old man very happy.
If you ever need anything, please let me know. Except for TP, you are on your own 😉 But really in this crazy time please take care of yourself and your family.