Culture Miller Family Message October 2020

Developing Your Integrity Superpower

Miller Family Message by Brilliant Miller

It is not by chance that integrity is one of the four key values of the Larry H. Miller Group. Integrity is at the very foundation of our success and continued growth. It defines our behavior and all of our actions and interactions. It’s how we build trust, both in business and in our personal lives. 

Integrity is a superpower.

Unlike most superpowers that appear magically or are gifted through the bite of a radioactive spider, integrity is a muscle that grows stronger as we use it consistently. As we are vigilant in keeping our actions aligned with our word, our integrity superpower gets stronger.

I learned about integrity from watching my parents, Larry and Gail, interact with others and in the stories shared with me about their lives. One such story involves a young Larry Miller and a man named Don.

In the fall of 1968, a man named Don bought a truck from a dealership in Salt Lake City. 

As part of the transaction, Don paid for a trailer kit to be installed on the truck. 

When he called to see if it was ready for him to pick up, he was disappointed to learn that the trailer kit had not yet been installed.

This was a problem for Don because he’d made plans to go horseback riding in the Uintah Mountains the following day and he needed the truck to pull his trailer. 

Someone at the dealership assured him that it would be ready for him later that evening and invited him to stop by to take it home. 

When Don arrived at the dealership, he was frustrated to find it closed and all the lights turned off. 

As he was getting ready to leave, disappointed, he noticed a single light in the back of the service department. 

He walked to the back and found a dealership employee—Larry Miller, whom he had never met—underneath his truck, installing the trailer kit. 

Larry finished the installation without a begrudging word about staying late to finish the job. 

Don drove away in the truck that night and owned it happily for many years. 

They didn’t know it at the time, but Don and Larry would become lifelong friends, and they eventually developed a professional relationship. 

For many years, Don provided insurance services to cover Larry’s growing businesses.

Don shared this story with me when I interviewed him for Behind the Drive

It’s just one of many that I heard about Larry’s integrity. Larry’s words and actions were congruent. Or, you might say, his “Say/Do” ratio was high.

Acting with integrity is as simple as:

  • Honoring your word
  • Doing the right thing
  • Being someone co-workers, customers and communities can count on

People who live with integrity are happier, more productive, and at peace with themselves.

Integrity is like a superpower. And the good news is that this superpower is available to everyone.

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